No Refund Policy
At ECity Solutions LLC, we are committed to providing high-quality products and services tailored to meet your needs. However, all purchases made with ECity Solutions are final. By using our services, you agree to the terms outlined in this No Refund Policy.
1. General Policy
1.1 No Refunds: Payments made for all products, services, subscriptions, and fees are non-refundable. This includes, but is not limited to:
- SaaS subscriptions.
- Hosting services.
- Software development.
- AI solutions.
- Graphic design and media production.
- Printing and retail solutions.
1.2 Pro-Rata Refunds: Pro-rata refunds are not issued for yearly services or subscriptions canceled before the end of the term.
2. Service Renewals
2.1 Auto-Renewal: Services renew automatically unless canceled at least 72 hours before the renewal date. Refunds will not be issued once a service is renewed.
2.2 Cancellation Responsibility: It is the Customer's responsibility to cancel services before the renewal date if they no longer wish to use the service.
3. Exceptional Circumstances
3.1 Refunds may be issued solely at the discretion of ECity Solutions LLC under the following conditions:
- A technical error on our part prevents service delivery, and the issue cannot be resolved.
- The product or service was not delivered as agreed, and a resolution cannot be provided.
3.2 Any approved refunds will be processed back to the original payment method.
4. Payment Failures
4.1 If a payment method fails, ECity Solutions may attempt to charge any other payment methods available in your account. Customers are responsible for ensuring their payment information is accurate and up-to-date.
5. Chargebacks
5.1 Initiating a chargeback or dispute with your financial institution violates this policy and may result in:
- Suspension or termination of your account.
- Legal action to recover funds, along with additional fees incurred during the dispute process.
6. Questions and Support
If you have any questions about this policy, please contact us before making a purchase at:
Email: info@ecity.solutions
Phone: (281)785-3874