It is always our goal to maintain 100% customer satisfaction. We ask approval of all our customers on every project before moving on to a new task. All deposits are not refundable once work has begun. There are no refunds or cancelations once we have completed a project regardless of whether or not you are satisfied with the outcome. Furthermore, the final invoice if any will need to be paid in full once the project is finished. ECity Solutions will make every effort to make sure that our customers are well taken care of and we will do what we can to make sure that your experience with ECity Solutions ends in mutual satisfaction.